Frequently Asked Questions

Minimum order quantities vary by product category. Electronics: no MOQ for retail orders, 10+ units for wholesale. Building materials: typically 1 container load (20ft or 40ft). Solar: project-based, depending on system size and specifications. Contact our team for specific requirements.

You can place an order by contacting us via email, phone, or the contact form on our website. Simply share your product requirements, quantities, and delivery preferences, and our team will provide a detailed quote within 24 hours.

We accept TT/Wire transfer, Letter of Credit (LC), post-dated cheques, and credit terms for approved partners. Payment terms are discussed during the quotation process and can be tailored to suit your business requirements.

Yes, samples are available for most products across all three divisions. Shipping costs may apply depending on the product and destination. Contact our sales team to request a sample and we will arrange it promptly.

We deliver to 20+ countries across the Middle East, United Kingdom, Europe, Asia, and Africa. Our primary logistics hubs in Dubai and London enable efficient shipping to most global destinations. Contact us for specific country availability.

Delivery timelines depend on the destination and product type. UAE: 1-3 business days. UK: 3-7 business days. International shipments: 7-21 business days depending on location and customs processing. Exact timelines are provided with every quotation.

Yes, we handle all documentation, customs clearance, and last-mile delivery as part of our end-to-end logistics service. Our experienced team manages freight forwarding, regulatory compliance, and all necessary paperwork to ensure smooth delivery.

100% authentic. We source directly from manufacturers and authorised distributors only. Every product comes with full documentation, certification, and traceability to verify its origin and authenticity.

Yes, all products carry full manufacturer warranty. Our after-sales team handles warranty claims, returns, and replacements to ensure you receive the support you need throughout the product lifecycle.

Yes, we can source specific models, brands, or specifications on demand. Our procurement team has established relationships with manufacturers and distributors worldwide, allowing us to fulfil custom sourcing requests efficiently.

Fill out the partner application form or contact us directly via email or phone. Our partnerships team reviews all applications and responds within 48 hours with next steps and available partnership options.

Yes, credit terms are available for established partners after initial orders have been completed successfully. Terms are evaluated on a case-by-case basis depending on order volume, payment history, and partnership duration.